At odiggo, we believe that gaming should be an enjoyable form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, resources, and policies we have in place to help every player maintain healthy control over their gaming activity.
Responsible gaming is not a footnote at odiggo — it is a core operating principle.
odiggo is committed to providing a safe, transparent, and enjoyable gaming environment for all players across Indonesia and Southeast Asia. We recognise that for a small number of players, gambling can transition from entertainment into a harmful pattern of behaviour. Our responsible gaming framework exists to detect those patterns early, provide practical tools to restore control, and connect players with professional support when they need it most.
Every feature described on this page — deposit limits, session time controls, cooling-off periods, and self-exclusion — is available free of charge to all registered odiggo users. Activating any of these tools takes less than two minutes through your account settings or by contacting our 24/7 support team directly.
We also enforce a strict 21+ age policy across the entire odiggo platform. Identity documents submitted during our KYC verification process are used in part to confirm that every registered player meets this minimum age requirement. Accounts where the registered user is identified as being under 21 are closed immediately, with all deposits returned.
Six built-in tools available free of charge to every odiggo account holder
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, deposits are blocked for the remainder of that period. Limit reductions take effect immediately; increases apply after a 7-day cooling period.
Cap the maximum net amount you can lose within any given day, week, or month. When your loss threshold is reached, you will be logged out automatically and prevented from continuing to play until the limit period resets.
Define a maximum playing session duration. odiggo will display a visible countdown during your session and log you out automatically when the time limit is reached. This tool is particularly useful for preventing unintended long gaming sessions.
Receive periodic in-session notifications — every 30, 60, or 90 minutes — that display your total session duration, net win/loss position, and the option to stop playing. These prompts help maintain awareness during extended gaming sessions.
Take a structured break from gaming by activating a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your account remains accessible for withdrawals, but deposits and gameplay are blocked. No action is required to reactivate after the period ends.
Request a full self-exclusion for 30 days, 90 days, 180 days, or permanently. Self-exclusion is processed within 24 hours of your request. During the exclusion period, your account is locked, and odiggo will not send you any promotional communications.
Sign in to your odiggo account using your registered email and password. Ensure you are using a secure, private connection before accessing account settings.
From your account dashboard, select "Settings" and then "Responsible Gaming". All six protection tools are available from a single screen with clear, plain-English descriptions of each option.
Choose the tool you wish to activate and enter your preferred limit value or time period. For deposit limits, enter the Rupiah amount (e.g., Rp 500,000 per day). For time limits, enter the duration in minutes or hours.
Review your selection and confirm. Limit reductions and all restrictive settings take effect immediately. A confirmation email will be sent to your registered address. If you need assistance at any step, contact our support team at [email protected].
If you would rather not navigate account settings yourself, our 24/7 support team can activate any responsible gaming tool on your behalf. Simply contact us via live chat or email and we will process your request immediately — no forms required.
A summary of the limit options available to all odiggo players, with processing times and conditions
| Limit Type | Period Options | Effective From | Increase Delay | Cost |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (reductions) Next period (increases) |
7-day cooling period | Free |
| Loss Limit | Daily / Weekly / Monthly | Immediately (reductions) Next period (increases) |
7-day cooling period | Free |
| Session Time Limit | Per session (custom duration) | Next login session | Immediate | Free |
| Reality Check | Every 30 / 60 / 90 minutes | Current session | Immediate | Free |
| Cooling-Off Period | 24 hours / 7 days / 30 days | Immediately | Cannot be shortened once active | Free |
| Self-Exclusion | 30 / 90 / 180 days / Permanent | Within 24 hours of request | Cannot be reversed during period | Free |
Note: All IDR limit amounts you set apply to your odiggo account regardless of which payment method you use — whether you deposit via BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, or GoPay. The limit is account-level, not payment-method-level.
Problem gambling develops gradually and can be difficult to recognise in yourself. The warning signs below are commonly associated with gambling behaviour that has moved beyond healthy entertainment. If you identify with three or more of these indicators, we strongly encourage you to activate a cooling-off period or self-exclusion and to reach out to a professional support organisation.
odiggo's support team is trained to assist users who raise concerns about their gambling behaviour. All conversations are treated with complete confidentiality.
If you need immediate help, contact our support team at [email protected] and state "Responsible Gaming Request" in the subject line. We will prioritise your case and respond within one hour during WIB business hours.
Continuing to bet in order to recover money already lost, particularly with larger stakes than originally intended.
Regularly playing for longer than planned or losing awareness of how much time has passed during a session.
Using money earmarked for rent, food, bills, or family expenses to fund gambling activity.
Concealing the amount of time or money spent gambling from family members, partners, or close friends.
Feeling restless, anxious, or irritable when unable to gamble, or when attempting to cut back.
Taking out loans, using credit cards, or borrowing money from others specifically to fund gambling deposits.
Answer honestly. If you find yourself saying "yes" to several of these questions, it may be time to take a break or seek support.
odiggo provides multiple support channels and encourages users to reach out at any time — without hesitation
Our customer support team is available around the clock via live chat. Indonesian-speaking agents are available during peak WIB hours (08:00–24:00 WIB). For responsible gaming requests, state your concern clearly and an agent will prioritise your case.
For non-urgent responsible gaming requests — such as setting deposit limits, requesting account history, or initiating a self-exclusion — email our dedicated team. Use the subject line "Responsible Gaming Request" for faster routing.
[email protected]All six protection tools described on this page are available directly from your account settings panel under "Responsible Gaming". No need to contact support — you can activate any limit or exclusion in under two minutes.
If you feel your gambling behaviour requires professional counselling beyond what odiggo can provide, we strongly encourage you to seek independent support. A qualified counsellor or mental health professional can offer structured, confidential assistance tailored to your situation.
odiggo enforces a mandatory 21+ age requirement across the entire platform. During the KYC process, every user is required to submit a valid government-issued photo ID — such as a KTP (Indonesian National Identity Card) or passport — to confirm their identity and date of birth. Accounts where the verified age is below 21 are closed immediately, all gameplay is voided, and deposits are returned to the source payment method.
We also strongly encourage parents and guardians to make use of third-party parental control software to prevent minors from accessing online gaming platforms. If you believe a minor has gained access to an odiggo account, contact our support team immediately so the account can be suspended and reviewed without delay.
odiggo does not target advertising at vulnerable individuals or those who have previously self-excluded from our platform. Users who activate a self-exclusion are removed from all odiggo marketing lists immediately. We do not use predatory re-engagement tactics or artificially inflate return-to-player (RTP) claims in our promotional content.
All bonus offers at odiggo come with clearly stated terms and conditions, including wagering requirements expressed as a plain multiplier (e.g., "30x wagering requirement") with no hidden sub-clauses. We believe informed players make better decisions — and that is good for everyone.
odiggo is built on the belief that gaming should bring enjoyment, not hardship. If you have questions about our responsible gaming tools, our Terms & Conditions, or your account rights, our team is available 24/7. Explore the links below for more information.
21+ only. Gambling can be addictive. If gambling is affecting your life, contact [email protected] or activate self-exclusion from your account settings.